In this policy, “us”, “we” or “our” means Referyou Pty. ltd. (ABN 55 620 261 109) and its related bodies corporate, partnerships and joint venture entities.
This policy sets out:
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (subject to exemptions that apply to us under that Act).
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
To create an account you provide data including your name, email address and/or mobile number, and a password. Additionally we may collect additional information such as:
We collect information about your use of the service, for example when requesting referrals for specific services, or friends and connections and service provider you have contacted in the past.
We log usage data when you visit or otherwise use our Services, including our sites, app and platform technology (e.g., our off-site plugins), such as when you view or click on content, perform a search, install one of our mobile apps. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
We collect information about you when you send, receive, or engage with messages in connection with our Services.
When you visit or leave our Services (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Services from a mobile device, that device will send us data about your location. Most devices allow you to prevent location data from being sent to us and we honor your settings.
You and others may post content that includes information about you on our Services (as part of blog posts, feed updates and comments, videos).
Contact and Calendar Information
We receive personal data about you when others import or sync their address book or calendar with our Services, or send messages using our Services (including invites or connection requests).
Sites and services of others
We receive information about your visits and interaction with services provided by others when you log-in with Referyou or visit others’ services, ads, cookies or similar technologies.
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer experience. We collect, hold, use and disclose your personal information for the following purposes:
We currently do not share personal data with third parties for their direct marketing purposes without your permission.
All personal information provided by yourself can be viewed and edited directly within our services.
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try and provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Members of our websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
If you have questions or complaints regarding this Policy, please contact Referyou online. You can also reach us by mail, our most current contact information is available on our website.
Last updated 21 May 2018